There are lots of articles written about how troublesome shoppers could make a developer and/or designer freelancer’s working life – so I assumed I might check out a comparability with one other commerce – simply to level out that as a developer or designer, you do not really feel that you’re the one commerce that will get the tough finish of buyer relations.
It so occurs that my husband is a plumber, and it’s superb the parallels I discover when studying of the client/freelancer difficulties and listening to concerning the buyer/plumber difficulties. So right here I record 5 situations of buyer expectations of a self-employed plumber – and you’ll simply acknowledge that they’re just about the identical because the expectations of a freelancer’s clients, and there are, little question, many extra comparable conditions.
The Trials of Buyer Relations
1. Whereas You are Right here…
The plumber is at a buyer’s home to exchange a bathe unit – easy job, one hour and completed. The worth is quoted and agreed beforehand, however then the client asks: “Oh, when you’re right here, might you check out the boiler, the water does not appear to be getting as scorching because it ought to.” “Properly, sure I can, replies the plumber, however it should add a bit to the invoice.” “Why?” asks the client, “You are right here, aren’t you?”
As soon as the plumber is within the buyer’s residence, the client needs as a lot as he/she will get out of him for the unique worth quoted.
Picture credit score: Bigstockphoto
2. Thanks For Coming Out So Shortly…
Panic telephone name on Monday morning… “We have now no scorching water, are you able to get to us as we speak?” “Sure,” replies the plumber, “I will probably be there in about three hours.” So the plumber arrives three hours later, spends a few hours discovering and fixing the issue, and states his
The post You Are Not Alone – Buyer Relations Difficulties of One other Commerce appeared first on DICKLEUNG DESIGN 2014.
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