Twitter Releases New Consumer Security Instruments

Twitter’s drawback with harassment and abuse on the platform is well documented, with the corporate repeatedly coming beneath hearth for not doing extra to deal with this mounting problem.

Again in December Twitter made an update to the way that users can flag abusive tweets on the community. Yesterday they announced a brand new spherical of updates to their security instruments, and outlined the modifications that they’re making as a part of their long run plan.

The brand new enhancements will embrace extra environment friendly measures to report impersonation, self-hurt and the sharing of personal or confidential info.

The discharge was documented by Tina Bhatnagar, vice chairman of consumer providers, on the Twitter weblog.

During the last six months, along with the product modifications, we’ve overhauled how we assessment consumer stories about abuse. For instance, permitting bystanders to report abuse – which may now be accomplished for stories of personal info and impersonation as nicely – concerned not solely an replace to our in-product reporting course of, however vital modifications to our instruments, processes and staffing behind the scenes.

Ms Bhatnagar famous that whereas Twitter is now reviewing 5 occasions as many consumer reviews because it did beforehand, they’ve tripled the dimensions of the help staff to deal with abuse studies.

These investments in instruments and other people permit us to deal with extra studies of abuse with larger effectivity. So whereas we assessment many extra reviews than ever earlier than, we have been capable of considerably scale back the typical response time to a fraction of what it was, and we see this quantity persevering with to drop.

Twitter can also be taking steps to raised deal with drawback customers.

We’re additionally starting so as to add a number of new enforcement actions to be used towards accounts that violate our guidelines. These new actions won’t be seen to the overwhelming majority of rule-abiding Twitter customers

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